At SolePacey, we prioritize swift and secure delivery of your carefully curated footwear selections. Our team processes orders within 1-2 business days after payment confirmation, ensuring your stylish sneakers, cozy moccasins, or elegant flats are packed with care. We partner with trusted logistics providers to maintain reliability across all shipments, whether you're refreshing your casual collection or upgrading your formal wardrobe essentials.

Processing typically completes within 48 hours for in-stock items, excluding weekends and holidays. Delivery durations vary based on destination and carrier capacity. Domestic shipments generally reach customers within 5-8 business days, while international deliveries may require 10-20 business days depending on customs clearance. Seasonal peaks may occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically applied to orders of $60+

These rates reflect our commitment to balancing affordability with reliable service. Note that expedited shipping options may be available during checkout for time-sensitive purchases.

Currently serving customers across North America, Europe, and select Asian countries. Some remote locations and restricted territories may incur additional delivery charges or experience limited service availability. During checkout, our system automatically verifies deliverability to your address. For specific regional inquiries, please contact our support team before placing your order.

Within 24 hours of shipment dispatch, you'll receive a confirmation email containing your tracking number and carrier details. This allows real-time monitoring through our partners' logistics networks. For consolidated orders with multiple items, some tracking numbers may activate with slight delays as packages move through sorting facilities. Our customer portal also maintains updated shipment statuses for registered accounts.

While we meticulously plan each shipment, unforeseen circumstances may occasionally disrupt delivery schedules. If your package exceeds the estimated delivery window by more than 5 business days, please first check the tracking information for updates. For unresolved concerns, contact our support team at [email protected] with your order number. We'll immediately initiate carrier investigations and provide replacement options when necessary, adhering to our service guarantee policies.

International customers are responsible for any customs fees, taxes, or import duties levied by their country's regulations. These charges vary significantly by destination and product category, typically calculated based on declared value. We recommend consulting your local customs authority for specific rate information before ordering. While we cannot predict or reimburse these fees, we ensure all documentation accurately reflects your purchase details to facilitate smooth clearance processes.