You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. You will receive a confirmation email once your cancellation has been successfully processed.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Certain items are not eligible for return, including perishable goods, custom products, and items marked as final sale. Please check the product description carefully before making your purchase.
Approved refunds will be processed within 3-5 business days after we receive and inspect your returned item. The refund will be credited to your original method of payment. Please note that shipping costs are non-refundable unless the return is due to our error.
The time it takes for the refund to appear in your account depends on your payment provider's policies. Credit card refunds typically take 5-10 business days to process. You will receive an email notification once your refund has been issued.
If you received a gift that you wish to return, we will issue a refund in the form of store credit to the original purchaser. The refund amount will be based on the original purchase price.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment provider. Some financial institutions may require additional time to process the transaction.
If you've completed these steps and still have not received your refund, please contact us with your order details. We will investigate the matter and work with our payment processor to resolve any issues. Please allow up to 14 business days for the investigation process.
In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method. We appreciate your patience and understanding in these situations.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help and will respond to your inquiry as quickly as possible.
For faster service, please include your order number and relevant details when contacting us about returns or refunds. Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
