Hey there! At SolePacey, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about what you think. Ever since our founder, Alex, started replying to every single customer email back in 2018 (yes, even the 3 AM ones), we’ve made it our mission to keep that personal touch alive.
Honestly, your feedback? It’s the secret sauce that helps us improve. Whether it’s a question about sizing, a suggestion for new styles, or just a story about how our kicks survived your hiking trip—we’re all ears.
Prefer email? [email protected] goes straight to our inbox, and we usually reply within 24 hours—unless it’s Sunday, when we’re probably out testing new shoe designs on muddy trails.
Need to chat ASAP? Call us at +1 341-084-1706 (Monday–Friday, 9am–6pm EST). Fun fact: That’s the same number Alex used to take pre-orders from his college dorm!
Old-school folks (we see you!): Send letters or returns to:
SolePacey
2147 Millhaven Drive, Edgewater, MD
Remember that time we completely redesigned our ArchFlex sandal after 37 customers said the straps were tricky? That’s the power of speaking up. Here’s how else you can help shape SolePacey:
P.S. If you’re wondering why we don’t have a fancy 1-800 number—well, let’s just say we’d rather put that money into better shoebox designs. Priorities, right?
